The 2024 CLM Defense Counsel Study

Thank you for your interest in the 2024 CLM Defense Counsel Study. This Report of Findings summarizes data collected from almost 400 insurance defense attorneys on a wide array of topics important to both law firms and the claim organizations that retain them.

This 2024 Report is an update to the 2020 CLM Defense Counsel Study. It is commissioned by the CLM, the industry’s largest trade association for claims and litigation professionals.

The CLM’s defense counsel studies provide a different perspective than the CLM’s litigation management studies of 2012, 2015, 2019, and 2023, which focus exclusively on the thoughts and opinions of senior claim and litigation officers.

This Study’s questions were developed by a Steering Committee of 23 law firm leaders and five litigation executives. Steering Committee members are listed in the Report.

You may download a copy of the Report OF FINDINGS by clicking here.

If you have questions about the Study, please email study@suite200solutions.com to request a copy. You may also write to any of the sponsors listed below for a copy of the Report of Findings.

Study Sponsors

We extend our deepest gratitude to the industry thought-leaders whose underwriting support made this important industry initiative possible.

ClaimDeck’s cutting-edge technology is an integral component in your insurance ecosystem by enhancing litigation management by capturing critical data for collaborative and continuous improvement at every stage.

Achieve significant savings and operational efficiency through streamlined claim management, enhanced communication, and optimized counsel oversight.

Experience faster case resolutions, improved accuracy, increased staff, and customer satisfaction, and reduced overhead costs, which contribute to a healthier bottom line. Learn more at Claim-Deck.com

Consilio is the global leader in eDiscovery, document review, legal technology, and enterprise legal services. Through a specialized practice focused on Insurance, Consilio supports law firms, carriers, brokers and corporations. Consilio has extensive experience in litigation, antitrust, internal and regulatory investigations, cyber response solutions, enterprise legal services including advisory and transformation. Consilio employs leading professionals in the industry, applying defensible workflows with patented and industry-proven technology across all phases of the eDiscovery and risk management lifecycle. Learn more at Consilio.com.

At Cruser Mitchell, we have the unique skills to execute on early evaluation/resolution.

We emphasize and train DEALMAKERS. 

Since 92% of all cases settle and less than 1% go to trial, when are you settling the 92%? After paying counsel $5000 or $50,000? 

Read The Disruptive Lawyer’s Little Black Book of Litigation Management or attend our Masters of Negotiation seminars.

Learn more at cmlawfirm.com.

Eckenrode-Maupin is a “Best Law Firm” listed boutique insurance defense litigation practice located in St. Louis, but covering claims and lawsuits throughout Missouri, Illinois and Kansas.

The firm has a focus on defending medical malpractice, nursing home, auto, business and product liability claims, and has a reputation as a top trial defense firm while providing thorough, efficient and effective case evaluation and analysis to its clients.

Learn more at Eckenrode-law.com

Hermes Law represents the next generation law firm that is more efficient, effective and in alignment with the client’s desire to reduce average case life, legal spend and indemnity spend. Hermes Law’s focus includes integration of tech in every asp…

Our vision is to transform the legal industry through incremental improvements and innovation that benefit our clients, the risk industry, the legal profession, and our community. Our mission is to provide our clients with proactive and effective legal representation by shedding antiquated practices and embracing a steadfast, client-centric approach. We proudly embody a living testament to innovation. By dismantling obsolete procedures and engaging in meticulous re-engineering, we've achieved simplicity, efficiency, and effectiveness. Our bespoke case handling process is a vivid manifestation of our unwavering commitment to excellence. Breaking free from convention, we're at the forefront of reshaping legal norms. This transformative shift empowers us to consistently exceed expectations and redefine industry standards.  Learn more at Hermes-Law.com.

McAngus Goudelock & Courie is a metrics-driven law firm built specifically to serve the insurance industry, their insureds and self-insureds. Learn more at MGClaw.com.

Rebar Kelly focuses on problem solving. Knowing that problems come in all shapes and sizes, Rebar Kelly utilizes innovative solutions, to solve problems before they lead to extensive costs or substantial exposure.

Through early resolution or employing trial planning and strategy from the very early stages of litigation, Rebar Kelly works to achieve the best outcomes for its clients.

Learn more at RebarKelly.com

SigmaSight brings Moneyball to litigation settlement negotiations, enabling a data-driven approach for insurance defense counsel and litigation managers. 

Its easy-to-use, highly-integrated software brings powerful tools to the defense team, including Bargaining Zone identification on every file, AI-modeled litigation values, State-law mathematical calculators, What-If modeling, venue and nuclear verdict risk scoring, and plaintiff attorney metrics and insights.

The result is early alignment between claims professional and defense counsel, the clear identification of the business economics of every file, and faster, better, litigation settlements. Learn more at SigmaSight.AI

Wilson Elser is the preeminent defense litigation firm in the United States. At any given time, our more than 1,000 attorneys are engaged in as many as 100,000 defense and coverage matters, with many defending clients in various local, state and federal courts. Indeed, over more than four decades, our litigation, coverage and trial lawyers have gained a reputation for taking on and prevailing in the most challenging and technical cases. From one-off liability matters to bad faith coverage claims to large-scale program management, we handle most every type of litigation. Learn more at www.wilsonelser.com.