Insurance claim organizations have focused intensely on the management of outside legal expenses for approximately two decades. Third-party legal bill review (LBR) auditing services first gained real traction in the late 1980s and early 1990s. Software-driven e-billing solutions began to be deployed in the late 1990s and early 2000s.

Now, according to some estimates, those two industries combined account for a market of roughly half a billion dollars. In the current environment, legal and claim executives seeking to ensure that outside law firm invoices are compliant with billing guidelines have a myriad of options before them.

This Snapshot focuses on one of those options, the retention of outside (third-party) legal auditing services. It was our intent to capture the observations and perceptions of senior claim and litigation executives about such services.

Access the Snapshot Results here.